At Videsi.net, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we’ve created this policy to make the process as smooth as possible.

Return Eligibility

• Returns are accepted within 30 days of purchase date
• Items must be unworn, unwashed, and in their original condition
• All original tags, packaging, and accessories must be included
• Items must be free from stains, damage, pet hair, or strong odors
• Jewelry items must be in their original packaging with all protective elements intact

Non-Returnable Items

• Items marked as “Final Sale”
• Intimates and undergarments
• Items that have been worn, altered, or washed
• Items without original tags or packaging
• Sale or discounted items (unless otherwise specified)

Return Process

1. Initiate Return

• Contact our customer service team at [email protected]
• Include your order number and reason for return
• Wait for confirmation before sending your item

1. Package Your Return

• Pack items securely in their original packaging
• Include all tags and accessories
• Enclose a copy of your order confirmation

1. Ship Your Return

• Returns must be shipped at customer’s expense
• Use a tracked shipping service
• Ship to:
  Videsi.net Returns, 38-2301 Cavendish Drive, Burlington, Ontario, Canada - L7P 3M3

1. Refund Processing

• Refunds will be processed within 5-7 business days after receiving your return
• Original shipping charges are non-refundable
• Refund will be issued to the original payment method

Refund Conditions

• Full refund issued for items returned in original condition within 30 days
• Returns received after 30 days may be accepted at our discretion
• Damaged or worn items may not be eligible for refund
• Items returned without meeting our conditions may be sent back to the customer at their expense

International Returns

• International customers are responsible for return shipping costs
• Customers are responsible for any customs duties or taxes incurred during the return process
• Please mark the package as “Returned Merchandise” to avoid additional customs charges

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of receiving your order
• Include photos of the damage or incorrect item
• We will provide a prepaid return label in these cases
• A replacement or refund will be processed once we receive the item

Questions?

If you have any questions about our returns policy, please contact our customer service team:

• Email: [email protected]
• Response time: Within 24 hours
• Business hours: Monday to Friday, 9 AM – 6 PM EST

Videsi.net reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting to the website.