At Videsi.net, we are committed to ensuring a smooth and hassle-free shopping experience. Here’s everything you need to know about our shipping process:
Shipping Locations
We currently ship to customers across Canada and the United States. If you’re located outside these regions and wish to place an order, please contact us at [email protected], and we’ll do our best to assist you.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- For customized or bulk orders, processing times may be longer. You will be notified of any delays in advance.
Shipping Methods and Delivery Time
We partner with reliable shipping carriers to ensure your order reaches you safely and promptly.
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Standard Un-Tracked Shipping (within Canada):
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on your location.
Standard Tracked Shipping (within Canada):
- Delivery Time: 3-5 business days
- Cost: Calculated at checkout based on your location.
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Tracked Shipping (US):
- Delivery Time: 3-8 business days
- Cost: Additional charges apply, calculated at checkout.
Tracked Shipping (UK):
- Delivery Time: 5-15 business days
- Cost: Additional charges apply, calculated at checkout.
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Free Shipping:
- Available for orders over $100 CAD
- Delivery Time: 5-10 business days
Order Tracking
Once your order is shipped, we’ll email you a tracking number (if applicable) so you can monitor your shipment’s progress. Please allow up to 24 hours for the tracking information to update.
Shipping Address
- Ensure your shipping address is accurate when placing an order.
- Videsi.net is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
International Duties and Taxes
For orders shipped outside Canada:
- Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Damaged or Lost Shipments
- If your order arrives damaged, please email us at [email protected] within 48 hours of delivery with photos of the damaged item and packaging.
- For lost shipments, contact us, and we’ll work with the carrier to resolve the issue promptly.
Changes or Cancellations
- If you need to modify or cancel your order, email us at [email protected] within 2 hours of placing the order.
- Once your order has been shipped, we cannot make changes.
Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us at:
- Email: [email protected]
We’re here to help and ensure your experience with Videsi.net is exceptional!